Alba Outdoors Ltd delivers a range of outdoor activities throughout Scotland. Packages are tailored to the client’s requirements and unless otherwise stated cover the cost of transport, clothing and equipments hire, a qualified personal guide and a photography service delivering photos of the day on CD ROM format after the event. The provision of food, drink and refreshments is dependent on the nature and duration of the activity. Details of this will be confirmed at the time of booking. Where transport is required the type of vehicles used will depend on the size of the group. Vehicles typically used include luxury estates, people carriers, 4x4s or mini buses. Accommodation to suit the client’s requirements and budget can be arranged if required.
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Booking Conditions
Single Day Activities
Full payment is required at the time of booking. In event of cancellation by the client, a full refund will only be made if notice of 7 or more working days before the event is given. If Alba Outdoors has to cancel, a full refund will be made. Sections 5 – 11 below, apply.
Short Breaks (activities less than 5 days duration)
Full payment is required at the time of booking.
Holidays (activities greater than 5 days duration)
20% deposit (including any accommodation supplements) plus any accommodation upgrade charge secures booking. Payment of balance is due 6 weeks before departure.
If payment is not received by this date, you will be deemed to have cancelled and your deposit will be forfeited.
Methods of payment:
- Debit Card (Visa Debit, Maestro)
- Credit Card (Visa, MasterCard)
- Cash
- Cheque drawn on a British Bank
- Sterling bank draft quoting your name
Security of prepayments is ensured in accordance with the EC Package Travel Directive. All eligible prepayments are held in a special trust account until the holiday is completed.
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Cancellation
If you wish to cancel you must notify us as soon as possible and confirm this in writing by recorded delivery, fax or email. Depending upon the date your cancellation is received the following amounts will be retained:
Activities 5 days or more duration
- More than 41 days before the start: 20%
- 41-28 days before start: 40%
- 27-14 days before start: 60%
- 13-8 days before start: 80%
- 7-0 days before start: 100%
Activities less than 5 days duration
- More than 27 days before the start: 20%
- 27-8 days before start: 50%
- 7-0 days before start: 100%
Charges for accommodation upgrades and additional nights will only be refunded (less a £30 admin fee) if we are able to recover these charges from our suppliers.
However, if you get someone to take your place, or we can resell your place, you will receive a refund of any money paid less an administration charge of £30 (or 20% of the full amount if lower).
We recommend that clients insure against cancellation since if the sport is not re-let all payments will be forfeited.
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Alterations
There is a charge of £30 per person (or 20% of the full amount if lower) for those wishing to change their booking to another trip more than 4 weeks prior to departure. Alterations after this date will be treated as cancellations and re-bookings.
Cancellation / Alteration by us
We reserve the right to cancel an activity but will not do so less than 4 weeks prior to departure (2 weeks for activities of less than 5 day duration) except under item 7 below or if you fail to pay the final balance. Some activities may be subject to a minimum group size, which, unless otherwise indicated, is six. With the exception of situations under item 7 below, if we cancel or make a major alteration to your trip we will inform you promptly and offer (a) a free transfer to a substitute or superior trip or a full refund of any money prepaid. We advise not making non-refundable travel arrangements more than 4 weeks (2 weeks if less than 5 days duration) prior to departure. In the event of cancellation, our liability is limited to the amount of prepayment to Alba Outdoors. In the event of cancellation by us for reasons other than insufficient numbers or circumstances outwith our control, we may offer compensation where appropriate.
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Safety
Activities in the outdoors are potentially hazardous by their nature and individual participants must accept a certain element of risk. We recommend that client’s have suitable insurance against sporting accidents. Our leaders / instructors are carefully vetted and are qualified for the activities they control. In the interests of safety you must agree to abide by the decisions of the leader / instructor. As we have no control over weather conditions, we reserve the right to alter routes accordingly. You MUST advise the leader / instructor if you suffer from any medical condition, or are taking any medication, which may affect your ability to undertake the activity chosen. For mixed group events people whose fitness or ability is clearly at variance with that required for the grade of trip may be asked to make alternative arrangements (at their own expense) in order to allow the programme to proceed as planned. Individuals who are under the influence of alcohol or drugs will not be allowed to participate in activities. In addition, where behaviour becomes unacceptable through alcohol or drugs or for any other reason, adversely affecting the ambience of the group, individuals can be asked to make alternative arrangements, or leave the trip at their own expense. Incidents involving participants during the course of the activities resulting in injury should be reported to the group leader, recorded at the time on an accident form, and signed by the injured person or their representative, and a witness.
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Feedback, comments and complaints
Our feedback questionnaires have been well received over the years as a means of maintaining our high quality standards, improving our activities, and introducing new ones. In the unlikely event of having a concern or complaint during your trip, please make your views known immediately to the staff in charge, who will act appropriately to try to resolve the situation straight away. Failure to do so may compound the situation and could lead to your claim being reduced or rejected. Should it not be possible to resolve your problem immediately, you may contact Alba Outdoors office straight away, or write to the Managing Director as soon as possible after the holiday, giving full details. Delay in so doing may lead to an inability to substantiate your claim. All complaints and claims against Alba Outdoors will be dealt with under Scottish Law and Custom.
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Liability
Alba Outdoors will not be liable for any loss, damage or expense resulting from force majeure or any unforeseen circumstance out with the control of the company. Alba Outdoors will only be liable for loss or damage caused by the proven negligence or default of Alba Outdoors, its suppliers, agents or employees, in performing their obligations under this agreement. Clients are strongly recommended not to make any non-refundable / non-transferable travel arrangements more than 4 weeks before departure (2 weeks if less than 5 days duration) unless advised otherwise by our office.
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Vat
Prices include VAT at the current rate of 15%. Should this change, the prices shown may alter.
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Data Protection & Privacy Policy
We commit that your personal details will not be passed to any 3rd party unless acting as our agent or supplier in respect of your booking. Please let us know if you do not wish to be contacted by us at any time in the future (after the satisfactory conclusion of your experience) and we will remove your details from our mailing records.
We believe the details contained in the brochure and website to be correct at time of publication. All arrangements made on behalf of clients are made in good faith. We reserve the right to alter the information, prices and itineraries in the brochure and website before acceptance of a booking. In which case these changes will be binding on both parties.